I will call it the "build it and they will come mentality". They spend to much capital and time building infrastructure for the customers they project they will have vs. working to build up the customer base first.

Richard HillDecember 14, 2012Comment

VoIP Softphone

A softphone is a program that installs to and runs from your computer, tablet, or smart phone. A VoIP softphone enables you to make calls using a VoIP service.

Richard HillDecember 9, 2012Comment

Starting a new business? Choose the right phone system.

First thing first, realize that Internet, choice of telephone line provider, and choice of telephone system all tie together. Don't sign up with a telephone company and box yourself in until you have reviewed your options and have planned a complete solution.

Richard HillNovember 23, 2012 Comments

Business telephone lines, what are the options?

VoIP telephone service, digital telephone service, analog telephone service, which one is right for your business?

Richard HillNovember 16, 2012Comment

Small business using multi-line telephone sets, good idea?

I see a lot of small businesses being run on 3 or 4 line telephone sets. These are sets like you might purchase from an office discount store or a website like Hello Direct.

Richard HillOctober 11, 2012Comment

Components for building a small office computer network.

Often I find that many small businesses approach their office computer network like a low level home network, depending on residential grade gear and sometimes even wifi to connect workstations and key devices. Having the proper foundation in place will help you maximize performance and avoid unnecessary headaches.

Richard HillSeptember 10, 2012 Comments

Ideas for the small business without a receptionist

With the slow economy, ever increasing role of e-mail in business , and customers who often choose to call cell phones over main numbers, many small businesses no longer employ a full time receptionist. In fact, many are highly mobile groups that may have no one in the office for long stretches during business hours. Here are a few ideas on how to maintain a professional image and be as accessible as possible to your customers and prospects.

Richard HillAugust 26, 2012Comment

Hosted vs Premise Based Telephone Systems

Which is right for your business, a hosted or premised based telephone system? Here are some basics on how the options compare.

Richard HillAugust 11, 2012Comment

Projecting a professional telephone image.

I came up with these tips after putting some thought into my own experiences calling companies and receiving business calls. It doesn't take long to realize which phone behaviors build a strong image and which ones create a negative perception.

Richard HillAugust 7, 2012Comment

Telephone options for multi-location businesses

I am often asked what is required connect multiple sites for 3 or 4 digit dialing or shared call handling. Viable options vary depending on location, size, and needs at each site, but these are the basics.

Richard HillJuly 15, 2012Comment

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