As your customer’s options for communications have expanded to email, live chat, and text, we know you need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our Cloud Contact Center.
SafeCall Cloud Contact Center
What is Cloud Contact Center? Our Contact Center software provides intelligent routing, call back in queue, quality management, live and historical analytics for real time agility, historical business intelligence, and compliance tools such as call recording for multiple channels of customer communication.
With Contact Center you’ll get a platform that:•Creates a more efficient and enjoyable experience for customers and agents through a broad set of fully integrated options•Gives you the ability to communicate with your customers and prospects via:•Voice•Live chat•Email• SMS Text•Integrates with CRMs•Provides a robust inbound/outbound Interactive Voice Response (IVR) system that gathers relevant information about customers and their queries.
You’ll be able to leverage powerful features and benefits including:•Omni-channel communications, IVR surveys, and CRM integration in a single, fully integrated package•An improved Contact Center Management experience through the consolidation of administrative information and tasks•Drastically reduced time to resolution for both agents and customers•Improved customer engagement through more robust communication channels and intelligent information collection
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Serving the Carolinas since 1993