How Dated Phone Systems Can Slow Down Your Business

Your organization can only move as fast as the various technology and tools you have in place to facilitate communication and other day-to-day activities around the office and in the field. Your business phone system is one of the most crucial pieces of your business infrastructure, as it provides a pipeline for clients to reach your staff as well as the connective network between your various departments. So when this system is considered out of date, you run the risk of slowing down your entire operation. Let’s explore some ways an out-of-date phone system can negatively impact your business practices. 

Productivity Killing Downtime

As your business phone system ages, loses support from vendors, or the hardware reaches the end of its viable lifespan, the system can increasingly fail to keep up with the day-to-day demands placed on it by clients and employees. Dropped calls, lost connections, poor call quality, these are all signs that your system is struggling to keep up with the demands of inbound traffic. Productivity can suffer greatly, especially if your office experiences a complete phone system outage and doesn’t support any sort of forward or emergency re-routing functionality. Worse, in the case of older phone systems, when hardware breaks, you’re going to have the added challenge of tracking down replacement parts and phones as well as possibly having to seek out specialists to make repairs. 

Challenges to Employees Result in Poor Customer Service

Older phone systems are clunky and often difficult for your employees to successfully navigate. Routing isn’t an intuitive process on older systems, conference calls require cheat sheets to set up and don’t always work properly, and transfers get dropped more often than make it to the next person down the chain. These and other challenges leave customers to suffer, while employees tend to bypass difficult to use phone systems altogether. 

No Extended Functionality, No Competitive Advantage 

Outdated phone systems fall short as business needs evolve and employees increasingly need to work and remain functional beyond their desks in the office. Unable to sync with cell phones or allow remote voicemail access, older systems also don’t allow an interface with desktops or interaction between CRM platforms and other applications your employees are using to provide service to clients. Further, as your business grows, you want a system that can grow and advance with your workforce and business needs. With an old business phone system, you’re essentially locked into the scope and functionality of the existing system, leaving your business unable to support staff growth and potential remote solutions.

Speed Up Your Business With An Updated Phone System

Your employees need access to the best business tools on the market in order to best meet the business needs of your clients. SafeCall provides businesses across North Carolina and South Carolina access to modern flexible telecommunications solutions needed to support your office’s business phone systems. Rather than force organizations to adjust to an off-the-shelf product, our scalable cloud-based solutions gives our clients access to customizable solutions that will support business growth and evolving technologies over time, allowing your company to respond to client needs faster than the competition.