Why You Should Have a Designated Business Phone Number

Having a designated business phone number is essential to communicating with customers in a consistent, professional, and organized manner. Opting to give out personal phone numbers in place of business ones can lead to a lack of privacy and a sense of unprofessionalism. The advantages of a designated business phone number apply to businesses and industries of all sizes.

In this post, we'll explore the benefits of having a business phone number, how a business number differs from a personal number, and the advantages of implementing a phone system in your business. Then, we'll discuss your various options when it comes to phone systems, as it's important to find one that suits you and your business's specific needs. 

Do You Really Need a Business Phone Number?

Yes, you absolutely need a business phone number! There was a time when face-to-face communication was the only option, but now many consumers are opting to call businesses to ask questions or place orders. That's why it's essential to make your business's customer service experience as organized and straightforward as possible — for both you and your customers.

Of course, it's good to give your customers more than one way of contacting you. After finding a business online, some customers prefer to send an email or to contact them through their social media. However, the most popular and preferred option among 60% of customers is to call the business directly. That's why it's wise to invest some time and resources into implementing a small business phone system.

Should I Give Clients My Phone Number?

There are several disadvantages to giving out your personal number instead of a business number. First is the lack of privacy. Imagine how annoying it would be to receive random phone calls from people, whether they be strangers or robocalls, who've just found your personal number somewhere online. Also, these non-business-related calls could result in customers being left on hold, especially if this is the only phone being used for work purposes. 

Another downside of giving out your personal number is the resulting struggle to separate your work life from your personal life. If you give out your personal number, you'll likely start receiving calls outside of work hours. You may feel the temptation to answer the phone rather than call the customer back the next day at work. This unhealthy habit could lead to a poor work-life balance. With a proper phone system, you can ensure that your business phone number only operates during business hours. 

You also don't own your personal phone number. Your personal number is something that can be taken away by your provider at any moment. Why spend money marketing a phone number you don't fully own or control? If you opt for a business phone system, you'll fully own and have complete control of the phone number, ensuring that it's yours and only yours for the long haul. 

If you're convinced about using a business number but are put off by the idea of carrying around two different cell phones, don't worry. You can actually take business calls and personal calls from the same phone, though you'll need the assistance of a professional phone system provider like SafeCall.

The Importance of a Business Phone System

Having a business phone system is important. There are almost too many benefits to name. One of the most notable is that you'll be able to create a business voicemail separate from your personal voicemail. You can use this business voicemail to notify customers about your operating hours and to encourage them to leave a message. This is very important, as hearing someone's personal voicemail can be somewhat off putting and appear unprofessional to customers. 

Another benefit of using a business phone number is that you can guarantee that all of your business ads are using the correct number. If you have multiple people at your business giving out their personal phone numbers, you could lose track of what cell phone is being listed online. This lack of organization could lead to customers calling incorrect numbers and getting frustrated, so having one consistent phone number is critical. 

With the right business phone system, you can also enjoy specialized incoming call notifications and call screening. When receiving a call on your business line, for example, you can be greeted with a message that only you hear (the customer will only hear ringing). This message could ask you to press 1 to accept the call or 2 to send the call to voicemail. You can also set up a greeting message for customers to hear while you make your decision, which gives you more time to decide.

Contact SafeCall for a Custom Phone System Set-Up

A dedicated business phone number is a fantastic way of providing your customers with a great customer service experience while keeping things organized and stress-free on your end. It's an effective way of separating your personal life from your business life while serving your customers better. SafeCall is here to help you achieve these goals and more with our finely tuned and highly customized solutions. 

Since our founding in 1993, we've aided businesses throughout the Carolinas in setting up phone systems that work for them and their customers. We're dedicated to setting up the ultimate system for your needs, whether you're looking for business PBX phone systems, business IP phone systems, plug-and-play telephone systems, or digital telephone multi-site business applications.

If you have any questions for us, we encourage you to browse our website for more information or to get in touch with us. We currently have two locations, one on 8045 Corporate Center Drive in Charlotte and one in Blowing Rock at 230 Mountain Laurel Lane. You're welcome to visit us in person or you can call us at 888-788-4911, our Charlotte location at 704-527-5100, or our Blowing Rock location at 828-785-5243. You can also complete our online form at your next convenience. We'll get back to you as soon as we can.