Pros and Cons of Different Types of VOIP Headsets
VoIP phone headsets that work well with your Voice over Internet Protocol phone system are a must in today’s fast-paced business world. Providing quality service depends on clear audio when on the line with customers and vendors. Avoiding dropped calls, echoes, and other audio issues is easy when you understand the pros and cons of the different types of VoIP headsets.
Not every VoIP headset is designed to work with every VoIP business phone system. Pairing the wrong headset with your VoIP phone system can cause communication issues. From the best wireless headsets for VoIP to tips on how to connect your wireless headset to your VoIP phone, we answer these questions and more. In this post, we also explore the pros and cons of the different types of VoIP telephone headsets and how to make the best choice to meet your needs.
What Is a VoIP Headset Used For?
VoIP, or Voice over Internet Protocol, is a technology that converts analog voice signals into digital IP packets and transfers them over an internet connection. Reliable broadband connections have made VoIP the choice of definitive communication among businesses. Not only is VoIP more affordable than traditional phone lines, but it also comes with some powerful features missing from standard phone services. Auto attendants, customized caller ID, and voicemail to email are among the advantages of using VoIP.
Most companies that prefer VoIP phone systems also provide VoIP headsets to their team members who spend most of their working hours on the phone talking to customers and vendors. VoIP telephone headsets keep workers’ hands-free for typing or note-taking, making it more comfortable to talk on the phone for long periods.
VoIP telephone headsets come with built-in microphones and earpieces, so phone operators truly can work hands-free. Wired headsets for VoIP plug directly into the phone system, while wireless headsets for VoIP use Bluetooth technology to connect. There is a third type of VoIP headset that uses a USB to link to the VoIP phone system.
VoIP phone headsets offer several advantages.
Continuous connection for employees without picking up a physical receiver every time there is an inbound or outbound call
Improved call quality by reducing background noise and blocking out most external sounds
Increased comfort for prolonged use, which can prevent head or neck pain and injury for employees who must be on the phone a lot during the workday
How to Choose a VoIP Headset
VoIP headsets are a valuable resource for organizations, especially those with team members who spend a large portion of their day working the phones. Finding the perfect fit can be intimidating because many options exist. Learning about the different options with VoIP headsets can help minimize confusion. Working with VoIP experts also can help with narrowing your options so you can find the ideal headset based on your criteria.
Several considerations go into choosing a VoIP headset that works best for your business needs. Deciding whether you want sound in one or both ears, background noise levels in your workspace, and budgetary constraints all play a role. Let’s explore why these factors matter.
Sound in one or both ears is one of the first determinations you must make when choosing a headset. Businesses that opt for sound in only one ear will require monaural VoIP headsets. Likewise, if it is important for audio to work for both ears, a binaural device is needed.
Background noise levels are important for deciding whether you will need monaural or binaural headsets that also come with noise cancellation features.
Budgetary constraints must be a priority when choosing a VoIP telephone headset. While it is true that you get what you pay for, if preventing overspending is a priority, budgetary guidelines must be set before you begin your search.
Levels of movement must be considered as well. Is the team member wearing the headset stationary, or do they move around a lot? Team members who are on the move may require wireless capabilities.
There are some other common questions about headsets for VoIP that businesses may have before they make a purchase. VoIP telephone headsets are an investment, so be sure to explore every avenue before buying.
Do You Need a Special Headset for VoIP?
Technically, no. VoIP technology works with a handheld receiver. However, purchasing a VoIP telephone headset is important if you have team members who spend the bulk of their workday answering or making calls. Using a headset provides them with a truly hands-free experience.
Which Headset for VoIP Is Best for Working from Home?
Remote workers have different criteria for VoIP phone headsets than those who work in a central location. Background noise levels apply whether the team member is in the office or working from home. Freedom to move around also comes into play, so be sure to choose a headset that allows for flexibility.
How Much Is a VoIP Headset?
VoIP headsets come in a variety of price ranges designed to suit every budget. As previously mentioned, it is advisable to get the best headset for the price you can afford to ensure quality. Cheap does not equal a better deal if the product does not last.
Wired Headsets for VoIP
No one headset is the perfect fit for every business. Wired headsets for VoIP are available and have both pros and cons. Wired headsets for VoIP are less prone to electronic interference. However, there is a tradeoff where mobility is concerned with wired devices. Since they are physically connected to the VoIP phone system, users cannot go very far away from their desks while using them. If mobility is not an issue, then wired headsets are an excellent choice.
One of the best wired headsets for VoIP is the Plantronics Blackwire 720. It boasts great sound controls and smart-sensor technology. A USB cable connector is required for operation with a VoIP telephone. Another excellent choice for wired headsets is the Logitech H390 for its superior sound clarity. It also is budget-friendly for businesses that must watch their bottom lines. The only downside is that the average talk time is less than half that of competitors. Lastly, the Sennheiser SC 630 is another great wired choice for its crystal-clear sound and microphone with noise-canceling capabilities.
Wireless Headsets for VoIP
Wireless headsets for VoIP are a must-have for businesses with workers who frequently move about while on the phone. Choosing a headset with a decent wireless range is a priority, which is what makes the Plantronics CS540 a practical option. Callers can move up to 350 feet away from the base while maintaining a clear, crisp sound. Businesses in search of a budget-friendly wireless headset alternative can turn to the Logitech H600. Its lightweight design affords comfort for prolonged use. Callers can wander up to 33 feet from the base while maintaining a crisp audio signal. One of the downsides to this cheaper option is it comes with less talk time than competitors at only 6 hours. It also takes about 3 hours to recharge.
Choosing the Best VoIP Headsets
SafeCall helps unleash the power of the modern workforce with VoIP solutions that fit your business needs. For more information about how your business can leverage our knowledge, please visit our resources page, then schedule a consultation with our team to discuss your options.