How to Stay Connected While Traveling for Work

With the spread of the COVID-19 pandemic across the United States over the first half of the year, many employers have had to quickly embrace remote working arrangements, effectively making most employees “traveling for work.” In this capacity, it’s crucial that workers in the field and on the road maintain access to the same tools and data available to them in the office so as to minimize or even prevent disruption to the workflow and allow them to maintain the customer experience. In this sense, cloud based phone systems have become crucial tools businesses must learn to embrace and SafeCall is here to show clients and users of cloud-based business phone systems just how to get the most value from the systems on the road. 

Business VoIP Phone Systems Are Built For Road Warriors

Prior to the advent of cloud-based communications and computing systems, working from the road was extremely challenging and in many ways opened up the business to a number of security concerns. The technology was clunky, heavy, and required reliable dial-up access or access to client networks in order to communicate with the home office or to access unreliable third-party platforms for conference calls. Lost devices or devices damaged in transit could create weeks of additional work needing to be done as documents and data hadn’t been synched up with the home office. 

With cloud-based phone systems becoming the growing norm, employees working from the road can tackle their workflow in an entirely effective and seamless manner.  

Conducting Virtual Client Visits Seamlessly 

Imagine being an account manager for a software development firm, and you’re on the road for a site visit in Virginia. You’ve finished up your meetings early one day and while you’re sitting in the hotel room, you get an urgent text from a client back home in North Carolina with an urgent software issue. They need to get the entire development team and a third party vendor on a single call in the next thirty minutes to address their issue. With your organization’s cloud-based communications system, you log into your web portal on your laptop, set up the call within a matter of minutes, and send out the link to the call to all parties. When the time for the call comes, you access the conference through the mobile-based application on your phone for your company’s internal meeting platform, and you work through the client’s issue with the rest of the team, who are also on various projects up and down the East Coast and not in your home office. 

Cloud-based Phone Systems Provide Communications Access No Matter Where You’re Working

Cloud-based telephone systems provide a degree of reliability traditional systems cannot. Regardless of where you’re traveling, power outages or other events that might otherwise keep you from accessing your business line aren’t an issue as long as you can keep your phone or laptop charged and you can find a clear WiFi signal. The redundancy built into cloud-based communications means that your office phone system will never appear to be down, and as long as you can access the Internet, you can make calls as if you’re on your business’s network. . 

Your Customers Will Never Know You’re Out of the Office

Before cloud-based communications systems, traveling for business meant that your clients would have a difficult time reaching you at best, and that you’d be completely out of touch for significant amounts of time at worst. With a cloud-based communications system automatically responding to customer questions and redirecting low-level inquiries to your team and escalating urgent matters directly to your mobile phone, you can freely travel or work outside of the office without negatively impacting the customer experience.  

Business Phone Systems Built For the Challenges Ahead

We all want business to return to normal, but for the foreseeable future, we’re all going to be working from the road in some way shape or form. Rather than having to restructure your entire business around inflexible premise-based phone systems, it’s time to transition and embrace cloud-based business phone systems. The flexibility and mobility built into business VoIP phone systems will help your team maintain crucial business relationships with clients no matter where you might be working. The SafeCall team can help you navigate this challenge and provide your team with the tools it needs to persevere on the road, at home, and from the field.