Types of Businesses That Can Benefit Most from Switching to a Cloud-Based Phone System

As more businesses move away from premise-based phone systems and embrace the shift towards cloud-based telephone systems, it becomes clearer to businesses operating at all levels across the economic landscape that voice over IP phone systems and cloud-based solutions truly do offer a bevy of advantages. However, even while cloud-based phone systems become popular across many industries, owners and managers of specific types of businesses are finding that the platform is particularly well suited to their specific business needs. In this blog, SafeCall explores the types of businesses that are benefiting more than their peers in other niches. 

Small Firms Focused on Professional Services Working from the Field

Large corporate entities tend to deploy field personnel with company phones and corporate-owned laptops, everything already keyed into the parent organization’s internal networks. Small- to medium-sized businesses don’t necessarily have this option but would benefit from similar functionality, especially for businesses focused on client services and client relationship management. 

Real Estate

Real estate agents are constantly bouncing from location to location, and require the ability to quickly access client information, property listings, and other information posted on internal networks. However, many real estate agents are either independent or operate in small teams. In either case, a cloud-based phone system allows agents to tether back to their offices while still being free to meet with clients in the field. Because they are often handling personal and business matters on the same devices, cloud-based systems allow a real estate agent to maintain a professional appearance and answer client calls in the field as if they are in the office. 

Law Firms

Lawyers similarly often work in the field meeting with clients and require the flexibility cloud-based phone systems provide. Additionally, hosted VoIP phone systems allow lawyers to quickly and securely establish conference calls between groups needing to connect without the burden of complicated third-party service providers. The automation capabilities of cloud-based systems increase the client experience, while billing accuracy is improved through the time tracking and metrics made possible on digital VoIP systems.  

Businesses with Multiple Branches

Managing operations in a single office can be challenging; managing a business with multiple branches can be next to impossible unless those locations share a common IT infrastructure. Having a single cloud-based phone system across multiple branches streamlines and provides uniformity to the customer relationship management process. This ensures a unified customer experience no matter from where they might be engaging with your brand. It also simplifies internal communications procedures for leadership and allows a more streamlined business infrastructure. 

Businesses with International Clients and Interests

Historically, phone services comprised a huge portion of a businesses IT and communications costs. This is especially true if the business conducted business internationally, as international calling costs are extremely costly. Shifting your organization’s phone system to a cloud-based service means that calls are being sent and received across internet connections and thus eliminate international and long-distance fees. It also provides a secure and established connection for clients to know that they can reach you over, no matter where you yourself might be conducting business. As far as their phone is concerned, you’re in your office down the road, even though physically you might be on a business meeting across the world. 

SafeCall’s VoIP Phone Systems and Cloud-Based Phone Systems Are Just Right for Small Businesses

For small- to medium-sized businesses, it’s crucial that they are able to affordably level the playing field against large corporate entities, no matter the industry. However, when it comes to small client-based operations, businesses with multiple branches, and businesses that have international clients, cloud-based phone systems provide additional advantages and levels of profitability. Contact our offices to learn more about transitioning your organization to a cloud-based phone system.