Ways to Make Your Office Environment More Productive and Efficient

The challenges of the Covid-19 pandemic have had a significant impact across every industry and organization across the United States. Throughout the pandemic, a common theme has emerged across multiple businesses and industries, and that’s how to perform daily tasks in more efficient and productive ways. Whether working from home or in a limited capacity out of the office, the need to maximize output and expand employees’ ability to take on more tasks is at the heart of most strategic planning efforts. In this blog, SafeCall explores how cloud-based phone systems can contribute to the efforts of streamlining workflows and provide employees with the tools they need to increase productivity and efficiency.  

Mobility Is Now More Essential Than Ever 

Prior to the pandemic, many businesses were increasingly embracing employees either telecommuting altogether, or looking for ways to support employees working increasingly from the field. With the quarantine forcing large segments of the workforce into working from home for significant portions of the week, the ability to access voicemail, CRM systems, call forwarding, conference call functionality, and other benefits outside of the office is increasingly essential. 

Automation and Responsiveness In Real Time

While working remotely might impact the speed at which we can perform basic business tasks, or impact our availability to respond to inquiries, customer expectations of responsiveness haven’t changed. Cloud-based phone systems and the automation tools they allow employees to leverage means that missed phone calls become actionable emails that can be quickly responded to or forwarded to a colleague to be handled immediately. This keeps the customer service cue well managed and issues from backing up. It also minimizes the chance of negative feedback or complaints that might be made if a call goes unanswered for significant amounts of time.

Improving Collaboration Across the Organization

Even more so than under normal circumstances, the work environment requires tools and resources for employees to work together and collaborate on projects across significant distances. Systems like that offered by SafeCall often include not only robust conference call platforms, but also the ability to open, modify, and share documents across the organization’s cloud-based servers. 

Software Integrations Streamline the Workflow and Eliminate Wasted Time Accessing External Applications

Unless your phone system and email systems are integrated with your customer relationship management software, you’ll spend a good chunk of time tracking calls and emails and entering notes and useful metrics into your CRM solution. Cloud-based systems that allow for integration between all of these systems automatically logs calls, uploads emails, and in general helps to streamline the client management process. 

Minimized Downtime Leads to Increased Efficiency

Premise-based phone systems and land-lines are prone to outages and down-time, mechanical failures, and other problems. The benefit of a cloud-based system is that the system provides multiple avenues of access, so that if the office space loses internet access, it can still be accessed via wi-fi or even hotspot through a phone. And if necessary, the system can be accessed remotely, allowing business continuity in the event of a disaster or catastrophic event. 

SafeCall’s Cloud-based Phone System Helps Businesses Increase Efficiency and Productivity Across Multiple Fronts

Cloud-based phone systems provide companies versatility and expanded access to resources that premise-based phone systems cannot. If you’re not already employing a VoIP solution or a cloud-based phone system and your organization needs to improve productivity, reach out to our team of specialists to explore how our services can improve your operation.