Communication Through the Holiday

Navigating the holidays and maintaining business standards is already a challenging ordeal. With COVID-19 impacting how families are gathering and how employees are using end-of-year vacation time, a strong communications infrastructure is more important than ever.

In this blog, SafeCall outlines some of the challenges businesses can expect to face during the holidays, and how a cloud-based communications system can help mitigate some of those challenges, especially with an increase in the number of staff members already working remotely.  

Cloud-Based Systems Facilitate Fast and Efficient Communications

We’ve all heard horror stories from managers around the holidays revolving around emails being sent out, and being missed before the holiday, leaving some project or customer stranded for weeks at a time. When these horror stories are a reality, it leaves your business looking unprofessional and unorganized at best, and with an angry customer with plenty of time around the holidays to voice their displeasure across social media at worst. 

Through the use of a cloud-based communications platform and key strategic planning steps, you can ensure a great experience for your employees and clients alike over the next month. 

Plan Ahead 

Through your online scheduling tools and project management practices, it should be obvious that as team members plan to be on vacation, the workload should be shifted to staff still working. Use scheduling tools to coordinate and plan out staffing availability to ensure coverage for known projects well in advance so there are no surprises and staff understands what will be expected of them and on what timeline. Communicate with clients any changes to normal services and points of contact to eliminate emergencies and uncertainty. 

Set Expectations for Checking In

Use remote conferencing capabilities through your cloud-based systems to hold scheduled follow-ups throughout the holiday for employees who might be remote but working. Set up shared files to track project progress and communicate any client needs or updates through notifications. This allows employees to enjoy their downtime but also leaves avenues of communication available to engage as needed. This goes for clients as well. 

Cloud-Based Communications Ensure Ongoing Efficiency

Before businesses embraced cloud-based systems, being expected to work outside of the office was considered next to impossible. Call-forwarding was complicated, logging into the remote server to actually gain access to emails was next to impossible, and communicating in real time with team members or clients was just not possible. Roll cloud-based infrastructure into it, and all of those features and more are immediately accessible over web-based interfaces and smart-phone applications. 

Cloud-Based Phone System is Your Gateway To Holiday Bliss

Keep your team on-point and organized this holiday season through your business phone service managed by Charlotte’s premier service provider, SafeCall. Our cloud-based business phone systems provide cutting-edge technological solutions for modern workplace challenges. As your employees disperse for the holidays, ensure you have the right tools to keep them connected and informed of any business changes as the season progresses, and set the foundation for whatever the New Year is bringing. Learn more about our business phone systems and solutions, and find out why it’s the best gift you can give your staff this year.