What are the Benefits of Using VoIP Softphones?
With the internet being a primary engine of communication for remote workforces and teams, VoIP technology, in general, has advanced to allow most businesses to tap into the cost-saving technology without sacrificing quality.
Today, voice-over-IP (VoIP) softphones do a lot more than manage calls. Features like team messaging, file sharing, SMS functionality, and calendar integration allow teams to communicate seamlessly, regardless of location.
Below are the top business benefits of using VoIP softphones:
Video calls have become a mainline trend in business communications, and they can run smoothly over VoIP. Ditch the cumbersome monthly subscription video conferencing software and invite your team to join video calls right from your phone system.
Call Routing: The AI-powered tools behind VoIP systems can automate calls for billing and appointment scheduling. By automating and routing these calls, you free up time for your administrative team and avoid long hold times for callers.
Software Based: Though not technically a softphone technology; softphone technology is software based. Your company won’t have to “upgrade” to new hardware when the technology changes or improves.
Messaging: When a video conference is not appropriate for communication or seems like overkill for the task at hand, MMS and SMS messaging services can be used. Even consumers in the residential market space often prefer messaging to video calls or talking since it's generally not burdensome. With messaging, one does not have to remain standing by to receive an expected call and may casually reply to the message at the earliest convenience. Sometimes for various reasons even speaking is not appropriate for the task at hand, and messaging is a more proficient solution.
Calendaring: One of the advantages of Calendering is integration—a common feature where, for example, calendars used in Google or Office 365 can be synced with third-party programs—and the integration feature is not limited to calendars.
When it comes to the businesses and new technology, softphones should not take as long to evaluate and adopt as a business asset. If you have concerns about reliability, security, or cost, we can walk you through each concern and determine whether a VoIP Softphone is the best solution. We can also introduce you to other cloud-based telephone system technology and help you identify the pros and cons of each option.